In September 1997, His Highness Sheikh Mohammed bin Rashid Al Maktoum, UAE Vice President, Prime Minister and Ruler of Dubai ordered the establishment of Dubai Government Excellence Program, the first integrated program for governmental excellence in the world, to be the driving force behind the development of the public sector in Dubai and enable it … Continue reading Benchmarking

Crowdsourcing and Rewarding Innovation in app design

Crowdsourcing is the practice of soliciting ideas or contributions from stakeholders to solve problems, make decisions, etc. using online tools. It is commonly referred to as "online dialogues" or "virtual town halls" and connects agencies to stakeholders or constituents and provides cost benefits and efficiencies, serves as an outreach and awareness tool. In May 2013, the UAE … Continue reading Crowdsourcing and Rewarding Innovation in app design

Cross-border communication

Cross-border cooperation (CBC) is a concerted process of building neighbourly relationships between local stakeholders and authorities on both sides of national land and sea borders; its aim is to foster the harmonious development of border communities. Local communities and authorities do not pursue cross-border cooperation activities per se and border area citizens do not seek … Continue reading Cross-border communication


The United Arab Emirates is a constitutional federation and consists of seven emirates: Abu Dhabi, Dubai, Sharjah, Ras Al Khaimah, Ajman, Umm Al Quwain and Fujairah. The country is governed by a Federal Supreme Council made up of the seven emirs. Within each emirate, local governments are based on traditional patriarchal monarchies and ruled by sheikhs from … Continue reading Governance

Emirates Flight EK521 Incident

It was difficult to find any example of a crisis situation on national level which the UAE government had to deal with. However, Emirates Flight EK521 incident might be a slight instance of cooperation and fast reaction to an unexpected accident withing a government company such Dubai International Airport is. The aircraft, a Boeing 777-300 was travelling … Continue reading Emirates Flight EK521 Incident

Crisis Management

Governmental Structure National Emergency, Crisis and Disaster Management Authority or simply NCEMA is a federal entity under the jurisdiction of National Security Council, the leading national authority responsible for managing and coordinating emergencies and crises in the UAE. NCEMA was established to be a coordinating link among and between all organizations in the country. NCEMA is … Continue reading Crisis Management